FAQ

Order Management

Yes, we do. Please see our contact page for the appropriate information. Or call us at 1-800-224-1114 to place an order.
All orders received by 4:00 pm EST will be shipped that day.
Once your order has been shipped, UPS will send an e-mail to you with the tracking information for your package.

Products

  • For a period of up to 12 months from the date of purchase. Harvard Battery will inspect, test and replace any authorized return found to be defective.
  • A battery pack containing 80% of original capacity, after 12 months of use is considered normal and is not subject to warranty replacement.
  • Warranty is voided for the following:
    • If the date code label is removed
    • If the battery pack has been modified, improperly charged, improperly installed, neglected or misused in any way.
  • If the battery pack has been modified, improperly charged, improperly installed, neglected or misused in any way.
Harvard Battery meets or exceeds OEM specifications. All battery packs are manufactured by certified facilities, using the highest quality cells and materials available.
Harvard Battery offers a variety of Chargers and Analyzer options for your specific replacement Battery pack.

Shipping and Handling

We currently ship to all locations in the U.S.A. and internationally.
We do offer overnight or second day shipping at the request of the customer.
We accept all major credit cards, traditional payment and EFTs.

No, the use of replacement aftermarket battery packs will not void your warranty in any way. This has been protected by the following legislation: Magnuson-moss Warranty Improvement Act

Magnuson-Moss Warranty Improvement Act United States Code Annotated Title 15 Commerce and Trade Chapter 50 Consumer Product Warranties 15 Section 2302 states that: No warrantor of a consumer product may condition his written or implied warranty of such product on the consumer’s using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade or corporate name; except that the prohibition of this subsection may be waived by the commission if:

The warrantor satisfies the Commission that the warranted product will function properly only if the article or service so identified is used in connection with the warranted product, and The Commission finds that such a waiver is in the public interest.

Yes, we do. Harvard Battery discounts to government agencies and corporate end users that purchase in volume.
Yes. We do offer special incentives or pricing to resellers or distributors.
OEM stands for Original Equipment Manufacturer.
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